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PALACE RESORTS
HURRICANE POLICY

In the event that any Palace Resorts is directly impacted by a hurricane(1) while your guest are on vacation, we will gladly offer a certificate(2) for a return stay to the original resort for the number of unused nights(3).

Cancellations

If a hurricane warning is issued by the US National Weather Center, any passenger due to travel within 72 hours of the warning will not incur a penalty for rescheduling their vacation. Please advise guests who wish to reschedule their reservation, to directly contact their travel professional who booked their vacation package.

No show

No show penalties will also be waived from the day a hurricane warning is issued by the US National Weather Center, and up to 5 days after normal activities are reinitiated at the hotel.

Early departures

In the event of a hurricane threat, guest that are currently on property who wish to depart early, may do so without incurring an early penalty and will receive a certificate for the number of unused nights, valid for travel within 1 calendar year of original reserved dates.

Relocations

In the event of a hurricane, guests have the option to transfer their reservation to an alternate Palace Resorts destination that is not within the storm’s projected path (except Le Blanc Spa Resort Cancun or Los Cabos). Rooms will be offered at the same rate based on availability, In the event that rates are lower at the relocating hotel, a credit for the difference will be issued, we cannot guarantee room category and we will not issue return stay if this option is used.

Reschedule

If guest wish to postpone their vacation and travel at a later date, Palace Resorts will guarantee their original rate for travel within calendar year. Guests wishing to utilize this option must reschedule their trip within 30 days following a storm. Blackout periods may apply. Rate protection will only apply to the number of original nights and number of guests booked. Additional nights or guests will be booked at current rate. No name changes allowed.

(1) Policy will go into effect once the US National Weather Center issues a hurricane warning to the area and the hurricane directly hits any Palace Resort.
(2) Certificate will be valid for travel within 1 calendar year of original reserved dates; it is nontransferable, not redeemable for cash. Space is subject to availability and blackout periods may apply.
(3) Excludes day of departure, airfare. Transfers are not included in Mexico. Transfers are included in Jamaica with a three night minimum to/from MBJ and a five-night minimum from Kingston Airport. No upgraded categories. All other terms and conditions listed on certificate apply.

This policy is for individual travel and groups booked through Tour Operators: it does not apply to groups booked directly with Palace Resorts. Groups contracted directly with Palace Resorts shall refer to their specific contract policies. Airline ticket holders are subject to Airlines’ policies and guidelines.

Policy may be subject to change or may be discontinued without notice.

SUN
PALACE

  • Jeff A

    California

    Great stay

    My wife tana and I stayed there for 8 night, great place, met some great people from NY,Iowa, Boston and the U.K. I would give this place an 8 out 10. Hotel credits are a bit confusing, and it rained a few days, but all good and yes I would go back... loved the pool volleyball, kept me sober.... Jeff from California

  • JRTart

    Aledo, Texas, USA

    First Visit - Very Nice Resort

    Excellent value, we upgraded to the Concierge suite which was very nice with a large balcony overlooking the ocean / pool area. As it was our first stay, I could not say as to weather it is worth the upgrade or not, but I can assure you, we would choose it again.

  • ElizabehTonyLim

    King of Prussia, Pennsylvania

    Excellent house keeper Roboan

    We had a great trip the Sun Palace is fabulous... couldn't get better service. Our daily housekeeper was Roboan who really worked hard and was a special young man. We hope he will soon move up and be able to receive English classes, so that next year we can get to know him better. He made lovely little animals for our room. Thank you!!