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PALACE RESORTS
HURRICANE POLICY

In the event that any Palace Resorts is directly impacted by a hurricane(1) while your guest are on vacation, we will gladly offer a certificate(2) for a return stay to the original resort for the number of unused nights(3).

Cancellations

If a hurricane warning is issued by the US National Weather Center, any passenger due to travel within 72 hours of the warning will not incur a penalty for rescheduling their vacation. Please advise guests who wish to reschedule their reservation, to directly contact their travel professional who booked their vacation package.

No show

No show penalties will also be waived from the day a hurricane warning is issued by the US National Weather Center, and up to 5 days after normal activities are reinitiated at the hotel.

Early departures

In the event of a hurricane threat, guest that are currently on property who wish to depart early, may do so without incurring an early penalty and will receive a certificate for the number of unused nights, valid for travel within 1 calendar year of original reserved dates.

Relocations

In the event of a hurricane, guests have the option to transfer their reservation to an alternate Palace Resorts destination that is not within the storm’s projected path (except Le Blanc Spa Resort Cancun or Los Cabos). Rooms will be offered at the same rate based on availability, In the event that rates are lower at the relocating hotel, a credit for the difference will be issued, we cannot guarantee room category and we will not issue return stay if this option is used.

Reschedule

If guest wish to postpone their vacation and travel at a later date, Palace Resorts will guarantee their original rate for travel within calendar year. Guests wishing to utilize this option must reschedule their trip within 30 days following a storm. Blackout periods may apply. Rate protection will only apply to the number of original nights and number of guests booked. Additional nights or guests will be booked at current rate. No name changes allowed.

(1) Policy will go into effect once the US National Weather Center issues a hurricane warning to the area and the hurricane directly hits any Palace Resort.
(2) Certificate will be valid for travel within 1 calendar year of original reserved dates; it is nontransferable, not redeemable for cash. Space is subject to availability and blackout periods may apply.
(3) Excludes day of departure, airfare. Transfers are not included in Mexico. Transfers are included in Jamaica with a three night minimum to/from MBJ and a five-night minimum from Kingston Airport. No upgraded categories. All other terms and conditions listed on certificate apply.

This policy is for individual travel and groups booked through Tour Operators: it does not apply to groups booked directly with Palace Resorts. Groups contracted directly with Palace Resorts shall refer to their specific contract policies. Airline ticket holders are subject to Airlines’ policies and guidelines.

Policy may be subject to change or may be discontinued without notice.

SUN
PALACE

  • Barry100085

    Montreal, Canada

    Even better than ever

    We have always been happy with our numerous stays at this hotel. Somehow, this stay was even better than ever. The staff go far out of their way to accommodate your every need. We just want to thank all the numerous managers and staff for making our 2 weeks so amazing.

  • grandpadoc

    Lake Elsinore, California

    Hospiltality Industry at its Best

    The professionalism in staff and services was way beyond my expectations. The "all inclusive" means what it says and extends to the other Palace Resorts in the area. This resort was the smallest of the three we visited and being couples only suited our needs perfectly.

  • Tahira R

    Bradford, United Kingdom

    Fantastic Hotel

    It’s the first time we have visited Cancun and stayed at the Sun Palace Hotel, we will definitely be going back again. I couldn’t have asked for a better hotel. It was just truly amazing. The food was great. The hotel staff were so polite and friendly.