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PALACE RESORTS
HURRICANE POLICY

In the event that any Palace Resorts is directly impacted by a hurricane(1) while your guest are on vacation, we will gladly offer a certificate(2) for a return stay to the original resort for the number of unused nights(3).

Cancellations

If a hurricane warning is issued by the US National Weather Center, any passenger due to travel within 72 hours of the warning will not incur a penalty for rescheduling their vacation. Please advise guests who wish to reschedule their reservation, to directly contact their travel professional who booked their vacation package.

No show

No show penalties will also be waived from the day a hurricane warning is issued by the US National Weather Center, and up to 5 days after normal activities are reinitiated at the hotel.

Early departures

In the event of a hurricane threat, guest that are currently on property who wish to depart early, may do so without incurring an early penalty and will receive a certificate for the number of unused nights, valid for travel within 1 calendar year of original reserved dates.

Relocations

In the event of a hurricane, guests have the option to transfer their reservation to an alternate Palace Resorts destination that is not within the storm’s projected path (except Le Blanc Spa Resort Cancun or Los Cabos). Rooms will be offered at the same rate based on availability, In the event that rates are lower at the relocating hotel, a credit for the difference will be issued, we cannot guarantee room category and we will not issue return stay if this option is used.

Reschedule

If guest wish to postpone their vacation and travel at a later date, Palace Resorts will guarantee their original rate for travel within calendar year. Guests wishing to utilize this option must reschedule their trip within 30 days following a storm. Blackout periods may apply. Rate protection will only apply to the number of original nights and number of guests booked. Additional nights or guests will be booked at current rate. No name changes allowed.

(1) Policy will go into effect once the US National Weather Center issues a hurricane warning to the area and the hurricane directly hits any Palace Resort.
(2) Certificate will be valid for travel within 1 calendar year of original reserved dates; it is nontransferable, not redeemable for cash. Space is subject to availability and blackout periods may apply.
(3) Excludes day of departure, airfare. Transfers are not included in Mexico. Transfers are included in Jamaica with a three night minimum to/from MBJ and a five-night minimum from Kingston Airport. No upgraded categories. All other terms and conditions listed on certificate apply.

This policy is for individual travel and groups booked through Tour Operators: it does not apply to groups booked directly with Palace Resorts. Groups contracted directly with Palace Resorts shall refer to their specific contract policies. Airline ticket holders are subject to Airlines’ policies and guidelines.

Policy may be subject to change or may be discontinued without notice.

PLAYACAR
PALACE

  • vickyguile

    Brighton

    Family holiday

    The lobby bar is ideal but come an evening the entertainment is on in there which is too loud for others just wanting a quiet drink - there is a Luna lounge which would be better for the entertainment to be on in there and maybe just background music in the lobby bar.

  • Hudson1997

    Kansas City, Missouri

    Paradise

    This was a perfect place for a beach getaway. The hotel is immaculate, food and service was excellent, and lots to do! The only sad part was we only stayed 4 nights. I love the location and easy jaunt over to the sister hotel in Cozemel.

  • 282sarahjanes

    Buckinghamshire, United Kingdom

    Wedding

    Upon arrival we were abit disappointed with confusion at check in but the following morning it was resolved .The rest of the holiday and wedding exceeded all expectations and we will definitely be returning one day.