Live chat software Arrive in comfort & style | Adults only All-Inclusive Resorts in Isla Mujeres | Isla Mujeres Palace®

Arrive in
comfort & style

Isla Mujeres Palace, Carretera Garrafon Vista Alegre K.M. 4.5 Sm 8 Mza. 62 Isla Mujeres, Quintana Roo. Mexico.

Directions to Isla Mujeres Palace Resort from the Cancun Airport

Isla Mujeres is an island off the coast of Cancun. Expect the total travel time from Cancun International Airport to Isla Mujeres Palace to be about an hour and a half. We recommend booking a flight with arrival times from 8 a.m. – 8 p.m. as this is the ideal time to commute to the island. For our catamaran service we recommend checking the schedules before you buy your flight ticket.


Complimentary Sea Transportation
to Isla Mujeres Palace

*Restricted to specified schedules and subject to weather conditions – see below.

Guests can book their seats in a complimentary sea ride to Isla Mujeres Palace for up to 10 guests, including luggage.

Subject to weather conditions and within the specified schedules, complimentary sea transportation from Marina Hacienda del Mar is provided for guests who book a stay at Isla Mujeres Palace.


Departures from Cancun: (Marina Hacienda del Mar) 8:30 a.m. – 09:30 a.m. – 10:30 a.m. – 11:30 a.m. -1:00 p.m. - 2:30 p.m. – 4:00 p.m. & 5:00 p.m.

Departures from Isla Mujeres pier: 8:00 a.m. – 9:00 a.m. - 10:00 a.m. – 11:00 a.m. - 12:30 p.m. - 2:00 p.m. – 3:00 p.m. & 4:30 p.m.



All guests are responsible for their own transportation from the airport to Marina Hacienda del Mar Office, Tel: + 52 (998) 880 1070 - Km 1.5 Carretera Puerto Juarez- Punta Sam, Cancun, Mexico 77500.

⦁ Please send an email to, indicating the date and time you’ll be arriving at Marina Hacienda del Mar, along with your flight itineraries.
⦁ Requests for sea transportation must be sent 24 hours in advance of arrival, at the latest. Applications made on the same day will not be permitted or granted.


For arrivals outside the abovementioned schedules, sea transportation is not included and guests should organize transportation to the Ultramar Ferry terminal in Puerto Juarez. Ferry admission is not included in this case and is the responsibility of the guest to purchase. Approximate cost (subject to change): One way: $11 USD pp, Roundtrip: $17 USD pp.


Ferry Ride to Isla Mujeres

Take the Ultramar ferry from Puerto Juarez to Isla Mujeres. (Estimated transit time: 20 minutes)

Ferry Schedule (subject to changes): Ferry service from Puerto Juarez is every 30 minutes from 5:00 a.m. to 8:30 p.m. then hourly from 8:30 p.m. to 11:30 p.m. The last crossing to Isla Mujeres is at 11:30 p.m.


Taxi to Isla Mujeres Palace from ferry terminal

Once you step off the ferry, walk into the ferry terminal. At the exit on the left-hand side of the terminal you will find the taxi stop. Guest is responsible for transportation costs to the property (estimated transit time: 15 minutes). Please let the driver know that you will be staying at Isla Mujeres Palace.


Getting to Cancun from Isla Mujeres

Take the Ultramar ferry from Isla Mujeres to Puerto Juarez (estimated transit time: 20 minutes).

Ferry Schedule: Ferry service from Isla Mujeres is every 30 minutes from 5:30 a.m. to 9:00 p.m., then hourly from 9:00 p.m. to midnight. The last crossing to Puerto Juarez is at midnight. Ferry admission is not included and is the responsibility of the guest to purchase.


Additional Information:

In the event that sea transportation from Marina Hacienda del Mar is not able to sail due to weather conditions, maintenance, or any other foreseeable or unforeseeable circumstances, guest is responsible for the ferry tickets and any taxis taken to the property. Guests are strongly recommended to be in the lobby 35 minutes prior to their programmed departure from Isla Mujeres Palace to Marina Hacienda del Mar, to allow sufficient time in the event of changes caused by weather conditions or otherwise. Restrictions apply for weddings and groups, because of the maximum capacity of the boat. Palace Premier and Palace Elite members booking transportation through Elite Transfers and Palace Transfers, these departments are responsible for making reservations directly to the hotel.


  • Amy K

    Robbinsville, New Jersey

    Nice Relaxing Getaway

    We stayed for 3 nights as a quick getaway with the goal of just relaxing. Our goal was achieved! Upon arrival and throughout our stay, the bellman, Adeymar, was wonderful. We had several nice conversations with him and he was very helpful, always with a smile on his face!

  • pedalpusher67

    Ventura, California

    Excellent resort, absolutely delightful!

    I cannot say enough wonderful things about this resort, the people, the food and the setting. We arrived at the Cancun airport and immediately connected with the people for the shuttle service to the dock where our private resort boat was waiting for us.

  • UkAli


    Lovely hotel!

    It was very quiet and there were not many people staying in the hotel at all. Check in was quick and we were shown to our rooms after a welcome drink, they were lovely and big, with a huge jacuzzi bath in!