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FAQs Hurricane Policy Isla Mujeres Palace Resort

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PALACE RESORTS
HURRICANE POLICY 2018 – 2019

In the event that any Palace Resorts is directly impacted by a hurricane (1) while your guest are on vacation, we will gladly offer a certificate (2) for a return stay to the original resort for the number of unused nights (3).

Cancellations

If a hurricane warning is issued by the US National Weather Center, any passenger due to travel within 72 hours of the warning will not incur a penalty for rescheduling their vacation. Please advise guests who wish to reschedule their reservation, to directly contact their travel professional who booked their vacation package.

No show

No show penalties will also be waived from the day a hurricane warning is issued by the US National Weather Center, and up to 5 days after normal activities are reinitiated at the hotel.

Early departures

In the event of a hurricane threat, guest that are currently on property who wish to depart early, may do so without incurring an early penalty and will receive a certificate for the number of unused nights, valid for travel within 1 calendar year of original reserved dates.

Relocations

In the event of a hurricane, guests have the option to transfer their reservation to an alternate Palace Resorts destination that is not within the storm’s projected path (except Le Blanc Spa Resort). Rooms will be offered at the same rate based on availability, In the event that rates are lower at the relocating hotel, a credit for the difference will be issued, we cannot guarantee room category and we will not issue return stay if this option is used.

Reschedule

If guest wish to postpone their vacation and travel at a later date, Palace Resorts will guarantee their original rate for travel within calendar year. Guests wishing to utilize this option must reschedule their trip within 30 days following a storm. Blackout periods may apply. Rate protection will only apply to the number of original nights and number of guests booked. Additional nights or guests will be booked at current rate. No name changes allowed.

This policy is for individual travel and groups booked through Tour Operators: it does not apply to groups booked directly with Palace Resorts. Groups contracted directly with Palace Resorts shall refer to their specific contract policies. Airline ticket holders are subject to Airlines’ policies and guidelines.
Policy may be subject to change or may be discontinued without notice.

(1) Policy will go into effect once the US National Weather Center issues a hurricane warning to the area and the hurricane directly hits any Palace Resort.
(2) Certificate will be valid for travel within 1 calendar year of original reserved dates; it is nontransferable, not redeemable for cash. Space is subject to availability and blackout periods may apply.
(3) Excludes day of departure, airfare and transfers are not included, no upgraded categories, subject to availability and must be redeemed within one year.

ISLA MUJERES
PALACE

  • Amy K

    Robbinsville, New Jersey

    Nice Relaxing Getaway

    We stayed for 3 nights as a quick getaway with the goal of just relaxing. Our goal was achieved! Upon arrival and throughout our stay, the bellman, Adeymar, was wonderful. We had several nice conversations with him and he was very helpful, always with a smile on his face!

  • pedalpusher67

    Ventura, California

    Excellent resort, absolutely delightful!

    I cannot say enough wonderful things about this resort, the people, the food and the setting. We arrived at the Cancun airport and immediately connected with the people for the shuttle service to the dock where our private resort boat was waiting for us.

  • UkAli

    UK

    Lovely hotel!

    It was very quiet and there were not many people staying in the hotel at all. Check in was quick and we were shown to our rooms after a welcome drink, they were lovely and big, with a huge jacuzzi bath in!