FREQUENTLY ASKED QUESTIONS
The Palace Resorts Help Center has been created to answer your FAQs about our resorts, giving you the insights to plan your dream vacation confidently.
RESERVATIONS, CANCELLATIONS AND MODIFICATIONS
Find out everything you need to know about bookings, cancellations, date changes, and more.
SERVICES & AMENITIES
Find out more about the services and amenities you can enjoy at our all-inclusive resorts in the Riviera Maya, Cancun, and Jamaica–from activities to dining, and more.
DESTINATIONS
Check out these frequently asked questions about Mexico and Jamaica, our destinations, including details about the weather, currency, transportation, documents, and more.
HEALTH
Find the answers to frequently asked questions about health-related issues at resorts in Mexico and Jamaica, such as vaccinations, allergies, medical services, and more.
OTHER FAQs
Find answers to other questions regarding vacations at our luxury resorts in Mexico or Jamaica.
