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FREQUENTLY ASKED QUESTIONS

The Palace Resorts Help Center has been created to answer your FAQs about our resorts, giving you the insights to plan your dream vacation confidently.

CORONAVIRUS MEASURES

The well-being of our guests and staff is our priority. Find answers to your questions about all the preventive actions and health measures we have in place across our resorts..

RESERVATIONS, CANCELLATIONS AND MODIFICATIONS

Find out everything you need to know about bookings, cancellations, date changes, and more.

SERVICES & AMENITIES

Find out more about the services and amenities you can enjoy at our all-inclusive resorts in the Riviera Maya, Cancun, and Jamaica–from activities to dining, and more.

DESTINATIONS

Check out these frequently asked questions about Mexico and Jamaica, our destinations, including details about the weather, currency, transportation, documents, and more.

HEALTH

Find the answers to frequently asked questions about health-related issues at resorts in Mexico and Jamaica, such as vaccinations, allergies, medical services, and more.

OTHER FAQs

Find answers to other questions regarding vacations at our luxury resorts in Mexico or Jamaica.