Live chat software TERMS & CONDITIONS | All-Inclusive Caribbean Vacation Packages | Palace Resorts®


How can I use my unused Resort Credit?
Palace Resorts is pleased to offer its guests the opportunity to obtain a Resort Credit during their stay, which is applicable in different products, Spa and tour services. If you don’t use the Resort Credit totally, it may be used during your next stay or you may transfer it to another person. To do so, you must have to wait for at least two weeks in order to be able to use this gift again.

What do I have to do to use my credit?
The offer to use your Resort Credit is wide, from swimming with dolphins, visiting an archaeological site. However, if you don’t finish the entire RESORT CREDIT, you may be able to use it in your next visit (spa treatments are not available). To do so, you will receive a “COME BACK SOON” card where you will find your reservation number and your remaining balance. During your next visit, you may make the transfer in the kiosk or for Le Blanc. You only have to click on the option “COME BACK SOON” card and enter the data on your card. Or through our application Palace Resorts which is available in AppStore and Google Play.

Can I transfer the RESORT CREDIT to somebody else?
You may share the RESORT CREDIT that has not been used with a family member or a friend for a next visit. It is important to wait for at least two weeks after leaving the hotel in order to use or transfer this RESORT CREDIT. You can only transfer it once in a future reservation, never two or more “COME BACK SOON” Cards.

How can I use my RESORT CREDIT in my next visit?
All products and services that the RESORT CREDIT includes are available in the “COME BACK SOON” card. Nevertheless, you can’t use it in Spa services.

What can I do if my next visit is after the “COME BACK SOON” card has expired?
It is important to be aware of the validity; it must be at least within the first 24 hours of the new stay.

When can I transfer my RESORT CREDIT to a future reservation?
To transfer the RESORT CREDIT you must take into account to wait at least two weeks after leaving the Resort in order to obtain a new reservation number. After this period of time, you can make your reservation transference in the kiosk or for Le Blanc. You only have to select “COME BACK SOON” and enter the data indicated on your card. The unused RESORT CREDIT may not be transferred once again. Or through the application Palace Resorts available in AppStore and Google Play.


Ranks among the best resorts in all destinations


  • BJRD

    Wilmington, North Carolina

    Excellent entertainment staff

    We spent a week at Beach Palace, Cancun with our family. The entertainment staff kept us busy and entertained all week. Pool volleyball, Zumba and yoga. Trivia games every day and lots of nightly entertainment. Fun for kids and adults.

  • Tahira R

    Bradford, United Kingdom

    Fantastic Hotel

    It’s the first time we have visited Cancun and stayed at the Sun Palace Hotel, we will definitely be going back again. I couldn’t have asked for a better hotel. It was just truly amazing. The food was great. The hotel staff were so polite and friendly.

  • Art H

    Bluffton, South Carolina

    Moon Palace All Inclusive

    Wow! What a week this Is truly a five star resort. If I heard it from one, I heard it from all servers, "Its my pleasure to serve you". The resort's rooms were upscale and the food and food service was five star. We will definitely go back next year.

  • Lizzieoneill

    Altinkum, Turkey

    Wow! What a hotel

    Amazing, staff are wonderful and the beds are so so comfortable, I'm trying to find out what the mattress is so I buy one! I will definitely be back! Oh and try the Bob Marley cocktails (yeah man).

  • Harry S

    Lee's Summit, Missouri

    Amazing Resort!

    I have stayed at many very nice hotels, but the Le Blanc Spa Resort is my new favorite. This hotel is indeed worthy of their Five Diamond rating! The overall service at the Le Blanc is EXTRAORDINARY! From the pool servers to the butlers, we never waited for anything!