OUR COVID-19 FLEXIBILITY POLICY ENABLES YOU ADAPT TO THE CIRCUMSTANCES AND MAKE CHANGES TO YOUR TRAVEL PLANS
For the Palace Resorts family, our guests are our priority, as is providing the very highest level of customer service.
In order to ensure any changes in your travel plans can be easily made, we have adapted our policies to provide you with the flexibility you require at this moment. This also enables you to make flexible future bookings now, if you feel like planning your next vacations.
All previously existing and new reservations at any of our properties made for and during April and May can be modified to any alternative date between now and December 15, 2020, at the same rate and under the same conditions as the original reservation, with no penalties for date changes. This also applies to non-refundable bookings.
Reservations may also be deferred to 2021. In such case, any rate difference between the original booking and the 2021 date will apply.
We will be only too glad to help you with any questions you may have via our call center (numbers provided in the top-right-hand corner of our website). We are currently experiencing an increased number of calls and email inquiries associated with travel plans and COVID-19, for which reason our response times are longer than usual. However, please be assured that we are answering each and every inquiry personally.
If you are looking for further information on COVID-19 in general, the following is a list of reliable global sources:
FREQUENTLY ASKED QUESTIONS – COVID-19