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  • Beach Palace
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  • The Grand at Moon Palace Cancun
  • Moon Palace Cancun
  • Moon Palace Cancún - Nizuc
  • Moon Palace Jamaica
  • Le Blanc Spa Resort Cancun
  • Le Blanc Spa Resort Los Cabos
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Select resort

  • Beach Palace
  • Cozumel Palace
  • Isla Mujeres Palace
  • Sun Palace
  • Playacar Palace
  • The Grand at Moon Palace Cancun
  • Moon Palace Cancun
  • Moon Palace Jamaica
  • Le Blanc Spa Resort Cancun
  • Le Blanc Spa Resort Los Cabos
Check-in
Check-out
More people require an additional room

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1 Room

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OUR COVID-19 FLEXIBILITY POLICY ENABLES YOU ADAPT TO THE CIRCUMSTANCES AND MAKE CHANGES TO YOUR TRAVEL PLANS

For the Palace Resorts family, our guests are our priority, as is providing the very highest level of customer service.

In order to ensure any changes in your travel plans can be easily made, we have adapted our policies to provide you with the flexibility you require at this moment. This also enables you to make flexible future bookings now, if you feel like planning your next vacations.

All previously existing and new reservations at any of our properties made for and during April and May can be modified to any alternative date between now and December 15, 2020, at the same rate and under the same conditions as the original reservation, with no penalties for date changes. This also applies to non-refundable bookings.

Reservations may also be deferred to 2021. In such case, any rate difference between the original booking and the 2021 date will apply.

We will be only too glad to help you with any questions you may have via our call center (numbers provided in the top-right-hand corner of our website). We are currently experiencing an increased number of calls and email inquiries associated with travel plans and COVID-19, for which reason our response times are longer than usual. However, please be assured that we are answering each and every inquiry personally.

If you are looking for further information on COVID-19 in general, the following is a list of reliable global sources:

 


FREQUENTLY ASKED QUESTIONS – COVID-19

All previously existing and new reservations at any of our properties made for and during April and May can be modified to any alternative date between now until December 15, 2020, at the same rate and under the same conditions as the original reservation and with no penalties for date changes. This also applies to non-refundable bookings.

Reservations may also be deferred to 2021. In such case, any rate difference between the original booking and the 2021 date will apply.

For those guests coming to visit us, it is worth noting that Palace Resorts & Le Blanc Spa Resorts use the strictest operational standards when it comes to hygiene and cleanliness. Our processes are in compliance with and have been Certified H by the Mexican Government, which upholds the highest standard in sanitation and cleanliness based on HACCP (Hazard Analysis and Critical Control Points) system. It is also important to note that Palace Resorts has its own Contagious Disease Outbreak Control protocol that can be activated in case of an emergency.

While we continue to follow local & government officials, please note that we continue to take recautionary measures to protect the health and safety of our guests and employees and guarantee that all of our resort practices meet the latest COVID -19 [Coronavirus Disease] protocols.

To ensure the health and safety of everyone, we are taking very specific and controlled measures throughout all our resorts and facilities including:

BELL BOYS

  • Supply hand sanitizer to everyone who arrives, as they get out of their transport.
  • Clean all commonly-used objects in the lobby with SANI 950 every 30 minutes.

FRONT DESK 

  • After every service, all objects and surfaces are cleaned with SANI 950.
  • After attending each guest, front desk clerks use hand sanitizer or wash their hands with soap and water, at least every 30 minutes.
  • Hand sanitizer is made available at every desk.
  • A health questionnaire is completed during check-in and, as a preventative measure, permission will be requested to take the guest’s temperature. If any symptoms are present, they will be directed to the hotel doctor.
  • In the case where a guest is not showing any symptoms but has had contact with someone who has tested positive, Public Relations will be notified and will monitor the guest on a daily basis.
  • Damp towels and heated neck wraps will not be handed out.

PUBLIC RELATIONS

  • Any suspected case reported at the front desk or at the entrance is directed to them.
  • Staff coordinate with the resort doctor to monitor guests who are possibly affected.
  • Medical attention for respiratory symptoms is given in the guest’s room.
  • Hand sanitizer is applied after exchanging objects (paperwork, pens, etc.)

PUBLIC AREAS

  • The following surfaces, equipment or objects are cleaned every 3 hours,  or whenever necessary, using SANI 950 and/or Bactericide:
  1. Locks, handles, switches, handrails, telephones, remote controls, elevator rails and buttons, Business Center computer equipment, service desks, chair armrests and restroom furniture.
  • In Playroom and Wired, all equipment and games are constantly disinfected. This is on a permanent basis.
  • Internal and external offices are also thoroughly cleaned with SANI 950 and/or Bactericide every 3 hours, or whenever necessary.

HOUSEKEEPING

  • Hand sanitizer is supplied on housekeeping carts and used after every roomed is cleaned.
  • After every check out, rooms are cleaned thoroughly using the established chemicals.
  • All communal objects and surfaces are cleaned and disinfected with SANI 950.
  • All linen is completely replaced after each check-out.

MAINTENANCE

  • All operational staff washes their hands and/uses hand sanitizer before entering a room and on leaving.
  • HDS-101 sanitizer is applied to communal air handling systems and air ducts. 

GYM, BOWLING ALLEY, WIRED LOUNGE AND PLAY ROOM

  • Hand sanitizer is offered on entering entertainment areas and made available at the entrance or reception area.
  • Equipment, games and toys are cleaned after being used, or at least every 30 minutes,using SANI 950 and/or BACTERICIDE.
  • All fitness centers are closed as a preventative measure.

SPA AND BEAUTY SALON

  • As a preventative measure, all guests will have their temperature taken. If any official symptoms are present, they will be directed to the resort doctor.
  • The Spa reserves the right to refuse services to any person with symptoms, as a preventative measure.
  • Heated neck pillows and blankets are not handed out in relaxation rooms.
  • Dried fruit will be supplied in individual cellophane bags.
  • All instruments are cleaned in a special washing machine.
  • All surfaces and frequently-used equipment or objects are cleaned with SANI 950 and/or Bactericide every 3 hours, or whenever necessary, such as locks and handles on doors and lockers, drain stoppers, switches, handrails, telephones; tablets used for comments, elevator buttons, washbasin amenities, shower dispensers, etc. 
  • Furniture in the manicure and pedicure stations are cleaned and disinfected after every service.

FOOD AND BEVERAGES

  • Hand sanitizer is cordially applied to the hands of every guest entering a restaurant.
  • Tables are assigned on an alternating basis (if operations permit).
  • Tables and chairs are cleaned with Wypall antibacterial after every service. This is a special product for surfaces in contact with food.
  • Tablecloths, placemats and napkins are changed after every service.
  • Trays and placemats are washed and disinfected with bleach.
  • Salt and pepper shakers are disinfected after every service using Wypall Antibacterial. This is a special product for surfaces in direct contact with food.
  • Tongs at the buffet are changed at least every 15 minutes, with no exceptions.
  • Machines used to wash tableware and glasses are checked to ensure they are in good working order.
  • Bar surfaces are cleaned and disinfected with bleach, every 30 minutes.
  • An obligatory handwashing break has been implemented, every 30 minutes, for all kitchen, serving and bar staff.
  • Restaurant, snack and drinks menus are disinfected with Wypall antibacterial after every use. This is a special product for surfaces in contact with food.

ROOM SERVICE

  • Trays collected from rooms or floors are cleaned and disinfected with bleach.
  • Waiters wash their hands before and after delivering services.
  • Salt and pepper shakers are disinfected after every service using Wypall Antibacterial, which is a special product for surfaces in direct contact with food.
  • Equipment used by guests are disinfected using Wypall antibacterial.
  • Tablecloths or placemats are changed before every service.

GOLF CARTS, LOBBY TO LOBBY BUS, GOLF COURSE VAN

  • Arm rests and handrails are disinfected with SANI 950 and/or Bactericide, every 30 minutes.

OPERATIONS MANAGEMENT

  • Ensures that the resort has all necessary chemicals and equipment.
  • In the event of a positive viral infection being confirmed, internal policies and Contagious Disease Outbreak Control protocol are activated and coordinated with local authorities and health services.

SECURITY

  • Supervises the use of hand sanitizer by guests, employees, suppliers and visitors.

For updated news please visit https://travel.state.gov/content/travel.html, select Information for Travellers, and then select COVID-19 Country Specific Information. Select your destination from the list of countries which appears there.

Should travelers be forced to extend their stays due to flight delays, guests will be eligible for a special rate, set out as follows:

  • $350 USD (for 2 people) at all Palace Resorts properties (excluding The Grand at Moon Palace
  • Cancun and Le Blanc Spa Resorts properties).
  • $450 USD (for 2 people) at The Grand at Moon Palace Cancun
  • $550 USD (for 2 people) at Le Blanc Spa Resorts properties.

All previously existing and new reservations at any of our properties made for and during April and May can be modified to any alternative date between now until December 15, 2020, at the same rate and under the same conditions as the original reservation and with no penalties for date changes. This also applies to non-refundable bookings.

Reservations may also be deferred to 2021. In such case, any rate difference between the original booking and the 2021 date will apply.

PALACE RESORTS

Harry S
Harry S
Lee's Summit, Missouri

Amazing Resort!

I have stayed at many very nice hotels, but the Le Blanc Spa Resort is my new favorite. This hotel is indeed worthy of their Five Diamond rating! The overall service at the Le Blanc is EXTRAORDINARY! From the pool servers to the butlers, we never waited for anything!

BJRD
BJRD
Wilmington, North Carolina

Excellent entertainment staff

We spent a week at Beach Palace, Cancun with our family. The entertainment staff kept us busy and entertained all week. Pool volleyball, Zumba and yoga. Trivia games every day and lots of nightly entertainment. Fun for kids and adults.

Tahira R
Tahira R
Bradford, United Kingdom

Fantastic Hotel

It’s the first time we have visited Cancun and stayed at the Sun Palace Hotel, we will definitely be going back again. I couldn’t have asked for a better hotel. It was just truly amazing. The food was great. The hotel staff were so polite and friendly.

Art H
Art H
Bluffton, South Carolina

Moon Palace All Inclusive

Wow! What a week this Is truly a five star resort. If I heard it from one, I heard it from all servers, "Its my pleasure to serve you". The resort's rooms were upscale and the food and food service was five star. We will definitely go back next year.

Lizzieoneill
Lizzieoneill
Altinkum, Turkey

Wow! What a hotel

Amazing, staff are wonderful and the beds are so so comfortable, I'm trying to find out what the mattress is so I buy one! I will definitely be back! Oh and try the Bob Marley cocktails (yeah man).

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