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  • Beach Palace
  • Cozumel Palace
  • Isla Mujeres Palace
  • Sun Palace
  • Playacar Palace
  • Moon Palace The Grand - Cancun
  • Moon Palace Cancun
  • Moon Palace Cancún - Nizuc
  • Moon Palace Jamaica
  • Le Blanc Spa Resort Cancun
  • Le Blanc Spa Resort Los Cabos
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PALACE RESORTS FACILITATE YOUR TRAVEL REQUIREMENTS

CDC will continue to require a negative COVID-19 test to be taken within one day of departure before boarding a U.S.-bound airplane.

To comply with the Centers for Disease Control and Prevention guidelines, that air passengers entering the United States will need to provide a negative COVID-19 test before boarding their flight; Palace Resorts and Le Blanc Spa Resorts are pleased to expand our Purely Palace and Purely Le Blanc programs.

For guests traveling to countries requiring PCR testing instead, our concierge teams will help facilitate testing onsite through a third party. Additional fees will apply.

Additional rapid tests will be available at a minimal cost of $19 USD at our resorts in Mexico, and $36 USD at Moon Palace Jamaica.

Should a guest visiting from abroad (not a resident of the country in which the resort is located), and who has been staying at the resort for a minimum of 3 nights, test positive on checking out (whether this is confirmed by an approved antigen [rapid] test or a PCR test), preventing departure, Palace Resorts and Le Blanc Spa Resorts will cover the cost of quarantine for up to 14 days at no cost to guests, for up to two guests, should both guests test positive.** This also applies to guests who are checking out from complimentary or compensatory stays who choose to purchase an approved COVID-19 antigen (rapid test) or PCR test, and test positive.

At Palace Resorts, the safety and wellbeing of our guests and employees are our top priorities. Our goal is always to make your vacation as comfortable and memorable as it is safe.

Free tests apply exclusively for up to 2 guests per room traveling to a country which requires a negative Covid-19 antigen (rapid) test for entry into such country, who have booked a minimum of 5 nights at our resorts. Not applicable to complimentary or compensatory stays.

**Should guests test positive for a period longer than 14 days, an exclusive rate of $199 USD per night will apply for up to 3 guests in the same room. If guests want to isolate themselves but have additional family members that wish to stay, guests can book additional rooms at $199 USD per night for up to four people, in a standard (run of house) room. Guests who have tested positive will be accommodated in a designated COVID area of the resort.

 

PEACE OF MIND FOR BOOKINGS AND STAYS

At Palace Resorts, we are committed to providing the finest and safest experience for all of our guests, along with the highest level of customer service.

We have introduced 2 special programs which offer you peace of mind not only when planning vacations, but also when you stay at our resorts.

Flexible Booking

We understand. You want to start planning that well-deserved vacation, but require flexibility to be able to adapt your travel plans. Our flexible booking program offers you the freedom to modify the dates of existing and new reservations at any of our properties with a travel date before December 20, 2021 to an alternative date (subject to availability) by simply paying any difference in rates which may be applicable for your chosen dates.

Purely Palace

When the time comes for your eagerly-awaited vacation you need to know you are in safe hands.

Our brand-new program, Purely Palace goes beyond the already stringent quality controls and health measures in place, with the implementation of more than 250 preventive actions to ensure everyone remains healthy and safe, including a Purely Palace health certification in every room on arrival, guaranteeing its complete disinfection.

For guests traveling back to countries requiring PCR testing prior to arrival, our concierge teams will be only too pleased to facilitate onsite testing through our approved third party testing service. Additional fees will apply.

Furthermore, if a guest visiting from abroad (not a resident of the country in which the resort is located), and who has been staying at the resort for a minimum of 5 nights, tests positive on checking out, confirmed by an official PCR test with our approved third party testing service and thus preventing departure, Palace Resorts will cover the cost of quarantine for up to 14 days at no cost to guests, for up to two guests, should both guests test positive.* This also applies to guests who are checking out from complimentary or compensatory stays who purchase an approved PCR test, and test positive.

*Should guests continue to test positive for a period longer than 14 days, an exclusive rate of $199 USD per night will apply for up to 3 guests in the same room. If guests want to isolate themselves but have additional family members that wish to stay, guests can book additional rooms at $199 USD per night for up to four people, in a standard (run of house) room. Guests who have tested positive will be accommodated in a designated COVID area of the resort.

On visiting Palace Resorts hotels you voluntarily accept all the risks associated with exposure to Covid-19.

Please note: for everyone’s peace of mind and safety, guests must wear face masks in all indoor public areas of the resort

If you are looking for further information on COVID-19 in general, the following is a list of reliable global sources:

Travel safely with our program of preventive measures, Purely Palace

 

FREQUENTLY ASKED QUESTIONS – COVID-19

If you are visiting Mexico from the US:

There are no country-specific Covid-19 related restrictions for visitors arriving to Mexico. Please refer to https://mx.usembassy.gov/u-s-citizens-in-mexico-covid-19-information/ for more information and updates.

According to government requirements in place, on returning to US from Mexico, you will be required to show a negative COVID-19 test, taken within three calendar days of departure, or proof of recovery from the virus within the last 90 days. Please refer to https://travel.state.gov/content/travel/en/traveladvisories/ea/covid-19-information.html for more information and updates

If you are visiting Jamaica from the US:

Currently, all travelers to Jamaica, aged 12 and over, are required to show proof of a negative COVID-19 molecular (PCR, NAA, RNA) or Antigen test performed by an accredited lab for which the sample was collected within 3 days of the travel date. Please refer to https://www.visitjamaica.com/travelauthorization/ for more updates and information.

According to government requirements in place, on returning to US from Jamaica, you will be required to show a negative COVID-19 test, taken within three calendar days of departure, or proof of recovery from the virus within the last 90 days. Please refer to https://travel.state.gov/content/travel/en/traveladvisories/ea/covid-19-information.html for more information and updates

If you are visiting Mexico from Canada:

There are no country-specific Covid-19 related restrictions for visitors arriving to Mexico. Please refer to https://travel.gc.ca/destinations/mexico for more information and updates.

According to government requirements in place, on returning to Canada from Mexico, you will be required to show a negative COVID-19 test result taken within 72 hours prior to boarding your scheduled departure to Canada. Antigen (rapid) tests are not accepted. Please refer to https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice.html#a1.5 for more information and updates.

If you are visiting Jamaica from Canada:

Currently, all travelers to Jamaica, aged 12 and over, are required to show proof of a negative COVID-19 molecular (PCR, NAA, RNA) or Antigen test performed by an accredited lab for which the sample was collected within 3 days of the travel date. Please refer to https://www.visitjamaica.com/travelauthorization/ for more updates and information.

According to government requirements in place, on returning to Canada from Jamaica, you will be required to show a negative COVID-19 test result taken within 72 hours prior to boarding your scheduled departure to Canada. Antigen (rapid) tests are not accepted. Please refer to https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/latest-travel-health-advice.html#a1.5 for more information and updates.

If you are visiting Mexico from the UK:

There are no country-specific Covid-19 related restrictions for visitors arriving to Mexico. Please refer to https://www.gov.uk/foreign-travel-advice/mexico/entry-requirements for more information and updates.

According to government requirements in place, on returning to the UK from Mexico, you will be required to show a negative PCR test result taken within 72 hours prior to boarding your scheduled departure to UK, and take a test on day 2 after your arrival into the UK. From July 19, 2021 you will not need to quarantine on arrival in England or take a day 8 COVID-19 test if have been fully vaccinated under the UK vaccination programme. For full information and requirements for those not fully vaccinated please refer to https://www.gov.uk/guidance/coronavirus-covid-19-travel-corridors

If you are visiting Jamaica from the UK:

Currently, all travelers to Jamaica, aged 12 and over, are required to show proof of a negative COVID-19 molecular (PCR, NAA, RNA) or Antigen test performed by an accredited lab for which the sample was collected within 3 days of the travel date. Please refer to https://www.visitjamaica.com/travelauthorization/ for more updates and information.

According to government requirements in place, on returning to the UK from Mexico, you will be required to show a negative PCR test result taken within 72 hours prior to boarding your scheduled departure to UK, and take a test on day 2 after your arrival into the UK. From July 19, 2021 you will not need to quarantine on arrival in England or take a day 8 COVID-19 test if have been fully vaccinated under the UK vaccination programme. For full information and requirements for those not fully vaccinated please refer to https://www.gov.uk/guidance/coronavirus-covid-19-travel-corridors

The use of face masks by guests is mandatory in all common areas inside the resort. Face masks are provided in rooms.

Our brand-new program, Purely Palace goes beyond the already stringent quality controls and health measures in place, with the implementation of more than preventative 250 actions to assure everyone’s health and safety, including the following:

INCREASED TEAM MEMBER SAFETY PROTOCOLS

  • Team members will have their temperature checked upon entering the premises.
  • Uniforms will be completely sanitized.
  • Footwear will be properly disinfected.
  • Team members will be equipped with face masks, which will be replaced every four hours

PRECAUTIONARY FRONT DESK AND GUEST CHECK-IN AREAS MEASURES

  • Guests must wear face masks in all indoor public areas of the resort.
  • Guests will be encouraged to check-in online through our resort app. Doing so reduces direct contact at the reception area by up to 90 percent.
  • Floor markers have been installed to respect social distancing guidelines.
  • Acrylic protective barriers have been installed at all guest check-in areas to protect both the guest and team member.
  • Each guest will be asked to sign a declaration of health, confirming they are free of any COVID-19 related symptoms, have not had tested positive or come into contact with anyone that has tested positive for COVID-19 in the last 30 days.
  • Incoming guests’ luggage will be immediately disinfected upon arrival.

ENHANCED SANITATION OF GUEST ACCOMMODATIONS AND SUITES

  • Housekeeping teams will follow strict quality and sanitation controls, including mandatory use of gloves, face shields, and facemasks while cleaning and disinfecting guestrooms.
  • All mattresses will be professionally steamed to help eliminate any harmful viruses and bacteria.
  • Upon guest departure, each room will undergo a complete disinfection process using an electrostatic nebulizer system.
  • Sanitation tablets will be installed in air conditioning units to eliminate potential viruses and bacteria.
  • A health certification will be placed in each room, guaranteeing that everything has been completely disinfected to the highest and strictest standards.
  • Guests will also receive a personal hygiene kit in their rooms, which will include antibacterial gel, facemasks (for optional use, one per person) and disinfecting wipes.

THOROUGH SANITATION AND CROWD CONTROL WITHIN PUBLIC AREAS

  • All public areas will be sanitized daily with an electrostatic mist system.
  • Indoor and outdoor soft furnishings will be disinfected and spaced according to social distancing requirements.
  • Entertainment venues will be disinfected throughout the day and will undergo a deep sanitation process at the end of each performance.
  • At shows, families will be seated with enough space between families to respect social distancing guidelines, and our indoor entertainment spaces will have a maximum capacity. 
  • Nightclubs, bars, and other public facilities, such as The Playroom Kids Club, Wired lounge, and the Fitness Center will have a maximum guest capacity.
  • Social distancing will be enforced when waiting in line for outdoor activities such as the Water Park and the FlowRider® Double Wave Simulator, and more.
  • The number of people in elevators will be limited, and antibacterial gel dispensers will be placed at each elevator door
  • Spa and beauty salons will offer sanitized check-in areas, common areas will be limited to maximum capacity, and all hot tubs and hydrotherapy areas will be kept at controlled temperatures to limit the spread of germs.
  • All swim-up pool bars will be closed.

ELEVATED RESTAURANT AND DINING PROTOCOLS

  • Floor markers will be put in place to enforce social distancing.
  •  While physical menus will be disinfected after each use, guests will be highly encouraged to view our menus through the resort app.
  • All kitchens will continue to follow the highest government sanitation standards.
  • Each team member is required to wash their hands every 30 minutes.
  • Room service staff will confirm with guests if food can be delivered outside the door or in their room. If the guest is not in the room, food should not be left.

STREAMLINED TRANSPORTATION PROCESSES

  • All golf carts, lobby-to-lobby buses, and general internal transportation will be disinfected every 30 minutes.
  • As for transfers, all vehicles will have a maximum capacity according to their size, so guests are spaced as safely as they can from each other.

GOLF COURSE MEASURES

  • Players should avoid greeting each other with physical contact and maintain social distancing of at least 2 meters, if it is less, it is at the risk of each player.
  • Equipment rental such as golf clubs, will be sanitized before and after each round. Each player should use their own equipment exclusively but if they decide to interchange clubs with a team member, it is at their own risk.
  • The flags remain in place and the tops of the holes are raised to avoid any manipulation of the flag and to ensure that the balls can be collected without contact with the pole.
  • The rakes will be removed from the bunkers; this will only be handled by the Caddies when required.
  • The practice areas may remain open exclusively for warm-up prior to the game (25 balls-basket only) and for the exclusive use of players with reserved tee time. Respecting a minimum distance of 2 meters between each player.
  • Public bathrooms, lockers and the lobby area will be disinfected every four hours.
  • Food and drink options will always be provided by our team. There will be no self-service stations.

 

VIEW ALL MEASURES

 

 

For updated news please visit https://travel.state.gov/content/travel.html, select Information for Travellers, and then select COVID-19 Country Specific Information. Select your destination from the list of countries which appears there.

trip advisor

PALACE RESORTS

SimDyl
SimDyl
Fullerton, California

The Omelette Queen

The Best Omelettes in Cancún, Quintana Roo - México are prepared with lots of Love by Gabriela at the Beach Palace Resort.This Amazing Lady always takes care of Us (Family & Friends) and everyone else, She’s a Great Cook and an Excellent person.

Brewster04
Brewster04
Ardmore, Oklahoma

Beautiful Property, Drinks Great, Room Service Fantastic, Other Food Limited

I was hesitant to book because there are so many alli-nclusives in Cozumel that offer similar amenities at a lesser price. The price differential was well worth it! Our first room was on the third floor with an obstructed view of the horizon.

HuesoNaplesFl
HuesoNaplesFl
Naples Fl

Back with Friends

After 15 months away, it was nice to be back at Palace. As our USA transfer pulled into Palace, we were met by Bellmen Manuel, Marco, Luis, Carlin, and Leonardo. After temperature check and shoe wipe, we were registered in by Carmen. She informed us of the new regulations in wearing masks in the dinning rooms and also moving around resort.

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