PEACE OF MIND FOR BOOKINGS AND STAY
At Palace Resorts, we are committed to providing the finest and safest experience for all of our guests, along the highest level of customer service.
We have introduced 2 special programs which offer you peace of mind not only when planning vacations, but also when you stay at our resorts.
We understand. You want to start planning that well-deserved vacation, but require flexibility to be able to adapt your travel plans. Our flexible booking program offers you the freedom to modify the dates of all existing and new reservations at any of our properties for and during October and November, 2020 to an alternative date between now and December 20, 2021, except for the following periods which are not applicable: December 23, 2020 – January 3, 2021; March 28 – April 4, 2021.
A penalty shall not be incurred for date changes made under our flexible booking policy, however bookings changed to 2021 must be made for the same time of year as the original booking to avoid rate differences on your booking.
When the time comes for your eagerly-awaited vacation you need to know you are in safe hands.
Our brand-new program, Purely Palace goes beyond the already stringent quality controls and health measures in place, with the implementation of more than 250 preventive actions to assure everyone’s health and safety, including a Purely Palace health certification in every room on arrival, guaranteeing its complete disinfection.
On visiting Palace Resorts hotels you voluntarily accept all the risks associated with exposure to Covid-19.
If you are looking for further information on COVID-19 in general, the following is a list of reliable global sources:
FREQUENTLY ASKED QUESTIONS – COVID-19