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PALACE RESORTS
HURRICANE POLICY 2018-2019

In the event that any Palace Resorts is directly impacted by a hurricane (1) while your guest are on vacation, we will gladly offer a certificate (2) for a return stay to the original resort for the number of unused nights (3). 

Cancellations – 

If a hurricane warning is issued by the US National Weather Center, any passenger due to travel within 72 hours of the warning will not incur a penalty for rescheduling their vacation. Please advise guests who wish to reschedule their reservation, to directly contact their travel professional who booked their vacation package. 

No Shows – 

No show penalties will also be waived from the day a hurricane warning is issued by the US National Weather Center, and up to 5 days after normal activities are reinitiated at the hotel. 

Early departures – 

In the event of a hurricane threat, guest that are currently on property who wish to depart early, may do so without incurring an early penalty and will receive a certificate for the number of unused nights, valid for travel within 1 calendar year of original reserved dates. 

Relocations – 

In the event of a hurricane, guests have the option to transfer their reservation to an alternate Palace Resorts destination that is not within the storm’s projected path (except Le Blanc Spa Resort). Rooms will be offered at the same rate based on availability, In the event that rates are lower at the relocating hotel, a credit for the difference will be issued, we cannot guarantee room category and we will not issue return stay if this option is used. 

Reschedule – 

If guest wish to postpone their vacation and travel at a later date, Palace Resorts will guarantee their original rate for travel within calendar year. Guests wishing to utilize this option must reschedule their trip within 30 days following a storm. Blackout periods may apply. Rate protection will only apply to the number of original nights and number of guests booked. Additional nights or guests will be booked at current rate. No name changes allowed. 

This policy is for individual travel and groups booked through Tour Operators: it does not apply to groups booked directly with Palace Resorts. Groups contracted directly with Palace Resorts shall refer to their specific contract policies. Airline ticket holders are subject to Airlines’ policies and guidelines. 
Policy may be subject to change or may be discontinued without notice.

(1)  Policy will go into effect once the US National Weather Center issues a hurricane warning to the area and the hurricane directly hits any Palace Resort. 

(2) Certificate will be valid for travel within 1 calendar year of original reserved dates; it is nontransferable, not redeemable for cash. Space is subject to availability and blackout periods may apply.   

(3) Excludes day of departure, airfare and transfers are not included, no upgraded categories, subject to availability and must be redeemed within one year.




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  • BJRD

    Wilmington, North Carolina

    Excellent entertainment staff

    We spent a week at Beach Palace, Cancun with our family. The entertainment staff kept us busy and entertained all week. Pool volleyball, Zumba and yoga. Trivia games every day and lots of nightly entertainment. Fun for kids and adults.

  • Tahira R

    Bradford, United Kingdom

    Fantastic Hotel

    It’s the first time we have visited Cancun and stayed at the Sun Palace Hotel, we will definitely be going back again. I couldn’t have asked for a better hotel. It was just truly amazing. The food was great. The hotel staff were so polite and friendly.

  • Art H

    Bluffton, South Carolina

    Moon Palace All Inclusive

    Wow! What a week this Is truly a five star resort. If I heard it from one, I heard it from all servers, "Its my pleasure to serve you". The resort's rooms were upscale and the food and food service was five star. We will definitely go back next year.

  • Lizzieoneill

    Altinkum, Turkey

    Wow! What a hotel

    Amazing, staff are wonderful and the beds are so so comfortable, I'm trying to find out what the mattress is so I buy one! I will definitely be back! Oh and try the Bob Marley cocktails (yeah man).

  • Harry S

    Lee's Summit, Missouri

    Amazing Resort!

    I have stayed at many very nice hotels, but the Le Blanc Spa Resort is my new favorite. This hotel is indeed worthy of their Five Diamond rating! The overall service at the Le Blanc is EXTRAORDINARY! From the pool servers to the butlers, we never waited for anything!