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  • Beach Palace
  • Cozumel Palace
  • Isla Mujeres Palace
  • Sun Palace
  • Playacar Palace
  • The Grand at Moon Palace Cancun
  • Moon Palace Cancun
  • Moon Palace Cancún - Nizuc
  • Moon Palace Jamaica
  • Le Blanc Spa Resort Cancun
  • Le Blanc Spa Resort Los Cabos
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More rooms requires an additional booking

1

Room

2

Adults

0

Children

Rooms

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1

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More people require an additional room Room #1

Adult

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2

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Children

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0

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Select resort
  • Beach Palace
  • Cozumel Palace
  • Isla Mujeres Palace
  • Sun Palace
  • Playacar Palace
  • The Grand at Moon Palace Cancun
  • Moon Palace Cancun
  • Moon Palace Jamaica
  • Le Blanc Spa Resort Cancun
  • Le Blanc Spa Resort Los Cabos
Check-in
Check-out
More people require an additional room

2 Adults
  • 1 Adult
  • 2 Adults
  • 3 Adults
  • 4 Adults
  • 5 Adults
  • 6 Adults
More people require an additional room

Age < 1

  • < 1 year
  • 1 year
  • 2 years
  • 3 years
  • 4 years
  • 5 years
  • 6 years
  • 7 years
  • 8 years
  • 9 years
  • 10 years
  • 11 years
  • 12 years
  • 13 years
  • 14 years
  • 15 years
  • 16 years
  • 17 years

0 Kids
  • 0 Kids
  • 1 Kid
  • 2 Kids
  • 3 Kids
  • 4 Kids
  • 5 Kids

1 Room
  • 1 Room
  • 2 Rooms
  • 3 Rooms
Welcome to Palace Resorts' Digital Help Center

WELCOME TO THE HELP CENTER

The Palace Resorts Help Center has been created to answer your FAQs about our resorts, Coronavirus preventive measures, health-related issues, bookings, cancellations, services, amenities, Mexico, Jamaica, and other questions. Discover more about our luxury resorts and start planning your dream vacations now.

Frequently Asked Questions about our action plan due to Coronavirus

Coronavirus

Our guests' wellbeing is our priority. Find answers to your questions about our action plans and preventive measures for Coronavirus here.

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Frequently Asked Questions about Bookings and Cancellations

Bookings and Cancellations

Frequently asked questions about booking and cancellation processes at our all-inclusive resorts. Find out everything you need to know before your trip.

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Frequently Asked Questions about Services and Amenities

Services & Amenities

Find out more about the services and amenities you can enjoy at our all inclusive resorts in the Riviera Maya, Cancun and Jamaica–from activities to dining, and more..

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Frequently Asked Questions about Mexico as destination

Destinations

Check out these frequently asked questions about Mexico and Jamaica, our destinations, including details about the weather, currency, transportation, documents, and more.

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Frequently Asked Questions about Health services

Health

Find the answers to frequently asked questions about health-related issues at resorts in Mexico and Jamaica, such as vaccinations, allergies, medical services, and more.

 
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Other Frequently Asked Questions about our All-Inclusive Resorts

Other FAQs

Find answers to other questions regarding vacations at our luxury resorts. 

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PALACE RESORTS

Julie
Julie

Great experience!! For families - friends - couples

All employees very accommodation, kind, respectful, and willing to go the extra mile to make tour experience wonderful. ALL staff were outstanding!!

Jack W
Jack W

Great Place to Stay, Highly Recommended

Considering the restriction, this was still an incredible place to stay. I felt safer with their safety precautions than I do at home. Kids still had a great time!

Laura S
Laura S
Lynchburg, Virginia

Completely spoiled (again)

I don’t think there is anything more that we could have asked for out of this trip. The service and the extraordinary culinary experience we had this time will be a trip we will never forget.

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