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Select resort

  • Beach Palace
  • Cozumel Palace
  • Isla Mujeres Palace
  • Sun Palace
  • Playacar Palace
  • Moon Palace The Grand - Cancun
  • Moon Palace Cancun
  • Moon Palace Cancún - Nizuc
  • Moon Palace Jamaica
  • Le Blanc Spa Resort Cancun
  • Le Blanc Spa Resort Los Cabos
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WELCOME TO THE HELP CENTER

The Palace Resorts Help Center has been created to answer your FAQs about our resorts, Coronavirus preventive measures, health-related issues, bookings, cancellations, services, amenities, Mexico, Jamaica, and other questions. Discover more about our luxury resorts and start planning your dream vacations now.

Frequently Asked Questions about our action plan due to Coronavirus

Coronavirus

Our guests' wellbeing is our priority. Find answers to your questions about our action plans and preventive measures for Coronavirus here.

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Frequently Asked Questions about Bookings and Cancellations

Bookings and Cancellations

Frequently asked questions about booking and cancellation processes at our all-inclusive resorts. Find out everything you need to know before your trip.

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Frequently Asked Questions about Services and Amenities

Services & Amenities

Find out more about the services and amenities you can enjoy at our all inclusive resorts in the Riviera Maya, Cancun and Jamaica–from activities to dining, and more..

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Frequently Asked Questions about Mexico as destination

Destinations

Check out these frequently asked questions about Mexico and Jamaica, our destinations, including details about the weather, currency, transportation, documents, and more.

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Frequently Asked Questions about Health services

Health

Find the answers to frequently asked questions about health-related issues at resorts in Mexico and Jamaica, such as vaccinations, allergies, medical services, and more.

 
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Other Frequently Asked Questions about our All-Inclusive Resorts

Other FAQs

Find answers to other questions regarding vacations at our luxury resorts

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trip advisor

PALACE RESORTS

SimDyl
SimDyl
Fullerton, California

The Omelette Queen

The Best Omelettes in Cancún, Quintana Roo - México are prepared with lots of Love by Gabriela at the Beach Palace Resort.This Amazing Lady always takes care of Us (Family & Friends) and everyone else, She’s a Great Cook and an Excellent person.

Brewster04
Brewster04
Ardmore, Oklahoma

Beautiful Property, Drinks Great, Room Service Fantastic, Other Food Limited

I was hesitant to book because there are so many alli-nclusives in Cozumel that offer similar amenities at a lesser price. The price differential was well worth it! Our first room was on the third floor with an obstructed view of the horizon.

HuesoNaplesFl
HuesoNaplesFl
Naples Fl

Back with Friends

After 15 months away, it was nice to be back at Palace. As our USA transfer pulled into Palace, we were met by Bellmen Manuel, Marco, Luis, Carlin, and Leonardo. After temperature check and shoe wipe, we were registered in by Carmen. She informed us of the new regulations in wearing masks in the dinning rooms and also moving around resort.

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