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  • Beach Palace
  • Cozumel Palace
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  • The Grand at Moon Palace Cancun
  • Moon Palace Cancun
  • Moon Palace Cancún - Nizuc
  • Moon Palace Jamaica
  • Le Blanc Spa Resort Cancun
  • Le Blanc Spa Resort Los Cabos
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1

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2

Adults

0

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1

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More people require an additional room Room #1

Adult

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2

+

Children

-

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Select resort

  • Beach Palace
  • Cozumel Palace
  • Isla Mujeres Palace
  • Sun Palace
  • Playacar Palace
  • The Grand at Moon Palace Cancun
  • Moon Palace Cancun
  • Moon Palace Jamaica
  • Le Blanc Spa Resort Cancun
  • Le Blanc Spa Resort Los Cabos
Check-in
Check-out
More people require an additional room

2 Adults

  • 1 Adult
  • 2 Adults
  • 3 Adults
  • 4 Adults
  • 5 Adults
  • 6 Adults
More people require an additional room

Age < 1

  • < 1 year
  • 1 year
  • 2 years
  • 3 years
  • 4 years
  • 5 years
  • 6 years
  • 7 years
  • 8 years
  • 9 years
  • 10 years
  • 11 years
  • 12 years
  • 13 years
  • 14 years
  • 15 years
  • 16 years
  • 17 years

0 Kids

  • 0 Kids
  • 1 Kid
  • 2 Kids
  • 3 Kids
  • 4 Kids
  • 5 Kids

1 Room

  • 1 Room
  • 2 Rooms
  • 3 Rooms

PRIVACY NOTICE RESERVATIONS / USERS - REST OF THE WORLD (GDPR)

In accordance with the provisions of article 3.2 and other applicable provisions of the General Data Protection Regulation of the European Union (hereinafter, “GDPR”), we present to individuals who are in the specified countries with the following information concerning the processing and protection of the personal data thereof.

This information and the legal effects thereof shall precisely be applicable to individuals who are in the following countries:

Germany
Cyprus
Slovenia
France
Italy
Malta
Czech Republic
Austria
Croatia
Spain
Greece
Latvia
Netherlands
Romania
Belgium
Denmark
Estonia
Hungary
Lithuania
Poland
Sweden
Bulgaria
Slovakia
Finland
Ireland
Luxembourg
Portugal
 

 

Identity and contact data of Data Controller
Operadora Palace Resorts (Ja.) Ltd
(hereinafter, “Data Controller”) shall be in charge of processing personal data to fulfill the purposes specified in section so called “Purposes and legal basis for the processing of your personal data”. The Data Controller’s domicile is Main St. Ocho Ríos, P.O. St. Ann Montego Bay, Moon Palace Jamaica Grande Hotel, Jamaica.

Data subjects may also contact Data Controller via the following e-mail address: derechosarco@palaceresorts.com.

Purposes and legal basis for the processing of your personal data
Data Controller processes your personal data for the purposes and under the legal basis listed below, including the legitimate interests of Data Controller:

Purpose Legal Basis
Management and administration of reservations online or by phone.
  1. Data processing is necessary to implement the pre-contractual measures requested by the client.
  2. Data processing is necessary to enforce an agreement where you are a party.
Provide assistance, deliver information and assist our clients in booking and contracting tourist services.
  1. Data processing is necessary to implement the pre-contractual measures requested by the client.
  2. Data processing is necessary to enforce an agreement where you are a party.
Carry out validations on the veracity and quality of the information provided to Data Controller.
  1. Data processing is necessary to implement the pre-contractual measures requested by the client.
  2. Data Controller has a legitimate interest in carrying out checks on the veracity and quality of information for the security of operations and to prevent fraud.
Online payment processing and transaction clarifications.
  1. Data processing is necessary to enforce an agreement where you are a party.
Creation, modification, updating and deletion of customer profiles of those who make reservations online or by phone.
  1. Data processing is necessary to enforce an agreement where you are a party.
Management, control and administration of communications between you and Data Controller, of confirmations, updates or any type of incident related to your reservation.
  1. Data processing is necessary to enforce an agreement where you are a party.
  2. Data Controller has a legitimate interest in obtaining and processing information regarding the quality of its services, in order to improve or expand its level of service.
Management, control and administration of communications between you and Data Controller, of confirmations, updates or any type of incident related to your reservation.
  1. Data processing is necessary to enforce an agreement where you are a party.
  2. Data Controller has a legitimate interest in obtaining and processing information regarding the quality of its services, in order to improve or expand its level of service.
Invoicing of the services acquired through our online reservation means or by telephone, as well as debt collection even judicially or through third parties.
  1. Data processing is necessary to enforce an agreement where you are a party.
  2. Data Controller has a legitimate interest in obtaining payment of unpaid debts, where applicable.
Management of the customer service channel to register and provide follow-up to complaints, suggestions, doubts, clarifications, or refunds.
  1. Data processing is necessary to enforce an agreement where you are a party.
  2. Data Controller has a legitimate interest to obtain and process information related to the quality of its services and process incidents related to such services, in order to meet the requirements of its customers.
When appropriate, data analytics using analytical technologies, artificial intelligence and / or big data, in order to evaluate the use of our online services, improve their performance and / or correct errors.
  1. Data Controller has a legitimate interest in obtaining and processing information regarding the scope, speed, and quality of its services, in order to improve or expand its level of service.
To fulfill judicial and administrative obligations and requirements, including the delivery of information on fraud or identity theft.
  1. Data processing is necessary for compliance with legal obligations to which the Data Controller is subject.
  2. Data Controller has a legitimate interest in complying with the requirements of the competent authorities.
To keep records on the use of our services for compliance with the applicable legal provisions, including the defense of Data Controller´s interests before judicial or administrative instances.
  1. Data processing is necessary for compliance with legal obligations to which the Data Controller is subject.
  2. Data Controller has a legitimate interest to treat your information for the time strictly necessary to comply with retention legal obligations and for the establishment, exercise, or defense of his interests.
Sending communications about offers and new tourist products and / or services.
  1. The Data Subject has given consent for Data Controller to send thereto electronic communications for marketing and advertisement purposes.
  2. The Data Controller has a legitimate interest in obtaining the fidelity of his clients, with the purpose that they contract its services again and/or recommend its services to third parties.
Carrying out satisfaction surveys.
  1. Data Controller has a legitimate interest in obtaining and processing information concerning the quality of the services thereof, to improve or broaden its service level thereof.

 

With whom can we share your information? In what cases? 
For the purposes indicated below, we may share your personal data based on your consent or in applicable legal provisions:

Purpose of the Transfer Recipient Category
Management and administration of reservations online or by phone. Management and administration of reservations online or by phone.
Centralized protection of information and booking control. Hotels, resorts and other tourist service providers.
Carry out validations on the veracity and quality of the information provided to Data Controller. Providers of identity and background verification services who provide their services to the Data Controller as data processors.
Online payment processing and transaction clarifications. Online payment service providers or banks, to process payments and, where appropriate, make clarifications of transactions.
Debt collection, even judicially or through third parties. Collection service providers who provide their services to the Controller as data processors, or as data importers of your personal data.
Data analytics using analytical technologies, artificial intelligence and / or big data. Suppliers of analytics and marketing services that provide their services to the Data Controller as data processors.
To fulfill judicial and administrative obligations and requirements. Competent judicial or administrative authorities.
Sending communications about offers and new tourist products and / or services. Providers of digital marketing services who provide their services to the Controller as data processors.
Carrying out satisfaction surveys. Providers of statistics and survey services who provide their services to the Controller as data processors.

 

Retention periods; criteria for determination
Data Controller shall retain the personal data thereof during the term strictly required to achieve the purposes indicated in this Privacy Notices and, if applicable, until the limitation period of acts derived from the legal relationship that originated the processing of your data. 

Purpose Criteria to Determine the Term of Preservation
Management and administration of reservations online or by phone. Up to 10 years from the end of the services contracted by the client unless the relevant maximum limitation period is interrupted.
Provide assistance, deliver information and assist our clients in booking and contracting tourist services. Up to 10 years from the end of the services contracted by the client unless the relevant maximum limitation period is interrupted.
Carry out validations on the veracity and quality of the information provided to Data Controller. Up to 1 year from the date of the validations carried out by the Data Controller.
Online payment processing and transaction clarifications. Up to 10 years from the end of the services contracted by the client unless the relevant maximum limitation period is interrupted.
Creation, modification, updating and deletion of customer profiles of those who make reservations online or by phone. Up to 10 years from the end of the services contracted by the client unless the relevant maximum limitation period is interrupted.
Management, control and administration of communications between you and Data Controller, of confirmations, updates or any type of incident related to your reservation. Up to 1 year from the end of our communications or the relevant incident.
Invoicing of the services acquired through our online reservation means or by telephone, as well as debt collection even judicially or through third parties. Up to 5 years from the end of the services contracted by the client unless the relevant maximum limitation period is interrupted.
Management of the customer service channel to register and provide follow-up to complaints, suggestions, doubts, clarifications, or refunds. Up to 1 year from the end of our communications or the relevant incident.
Data analytics using analytical technologies, artificial intelligence and / or big data, in order to evaluate the use of our online services, improve their performance and / or correct errors. Up to 2 years from the date of completion of the relevant data analysis.
To fulfill judicial and administrative obligations and requirements, including the delivery of information on fraud or identity theft. Up to 5 years from date the Data Controller delivered the requested information.
To keep records on the use of our services for compliance with the applicable legal provisions, including the defense of Data Controller´s interests before judicial or administrative instances. Up to 10 years from the end of the services contracted by the client unless the relevant maximum limitation period is interrupted.
Sending communications about offers and new tourist products and / or services. Indefinitely or when the Data Subject requests their personal data related to this purpose to be erased.
Carrying out satisfaction surveys. Up to 1 year from the performance of the relevant statistics.

 

Rights of data subjects; means for the exercise of such rights
In all legally applicable cases, you may, at any time, exercise your access, rectification, cancellation, and opposition rights by means of a request addressed to the following e-mail address: derechosarco@palaceresorts.com.  

 The request shall contain: 

Data Controller shall communicate the decision made in connection to your request, within a month from the date when we receive your request. Exceptionally, Data controller may extend such term up to two months, considering the complexity and the number of requests issued. In the event your request be inapplicable, Data Controller shall inform you about the reasons for the decision thereof not after the month following the receipt of your request. 

In the event data provided in your request be incorrect or insufficient or in case the documents required to prove your identity, or the corresponding legal representation be not attached, Data Controller shall require you to correct such errors to process your request.  

You may withdraw your consent for the processing of your personal data without retroactive effects, in all cases in which such a revocation shall not result in the impossibility to comply with obligations derived from an effective legal relationship between you and Data Controller; you may also limit the processing of your personal data in the cases expressly provided under the GDPR. 

You shall be responsible for updating your personal data held by Data Controller Consequently, you guarantee and shall be liable, in any case, for the truthfulness, accuracy, effectiveness, and authenticity of the personal data provided, and you undertake to update your personal data and to communicate any changes thereto to Data Controller. 

In the event you disagree with the decision made by Data Controller in response to a request for the exercise of your rights as an interested party you may file a complaint before the control authority of your country of residence. 

Automatic means to collect personal data
The Data Controller uses cookies to facilitate browsing on its associates’ websites. Cookies are a tool used by web servers to save and retrieve information that is stored in the browser used by users or visitors of a website that allow to save your personal preferences to provide a better browsing experience. 

Cookies have an expiration date, which can range from your session or visit duration to a website to a specific date after which they cease to be operational. Most of the cookies used in the Data Controller associates’ websites are associated only with an anonymous user and his or her computer, they do not provide references that allow the user's name and surname to be deduced, cannot read personal data from the user's hard disk, and do not include viruses in their texts. 

We may also collect information using "web beacons," "pixel tags," "clear gifs," or similar means (generically "web beacons") that allow us to obtain non-personal or aggregated information, such as domain names, the site areas you visit, your operating system, the version of the operating system you use, your browser’s version, and the URL prior to your visit. This information is used to enhance your experience on the site and to understand traffic patterns. 

We may also use advertisements on our sites. Advertisers may also use cookies and pixel tags to identify, among other things, what advertisements you have been shown and on which sites. The Data Controller has no control over the use of this technology by third parties and therefore each advertiser is responsible for the processing of information obtained by automatic means. 

You can configure your browser to automatically accept or reject all cookies or to receive an on-screen warning about the installation of each cookie and decide at that time whether to install it on your hard drive. We suggest that you consult the help section of your browser to learn how to change the settings for accepting or rejecting cookies. Even if you configure your browser to reject all cookies or expressly reject cookies from the Data Controller associates’ websites, you can still browse the website with the only drawback of not being able to enjoy the site's functionalities that require the installation of any of them. In any case, you may delete the Data Controller associates’ websites cookies installed in your hard disk, at any time, following the procedure established in the Help section of your browser. 

Amendments or updates to this Privacy Notice
Data Controller may amend, update, extend or otherwise change the contents and scope hereof at any time and at Data controller’s own discretion. In such cases, Data Controller shall publish those changes in its associates´ websites, under section so called “Privacy Notices”.  

Changes hereto may also be notified by e-mail, should such means of communication had been established as a communication channel between the interested parties and Data Controller, during the term of the legal relationship. 

Last updated:
December 21st, 2020 

trip advisor

PALACE RESORTS

Julie
Julie

Great experience!! For families - friends - couples

All employees very accommodation, kind, respectful, and willing to go the extra mile to make tour experience wonderful. ALL staff were outstanding!!

Jack W
Jack W

Great Place to Stay, Highly Recommended

Considering the restriction, this was still an incredible place to stay. I felt safer with their safety precautions than I do at home. Kids still had a great time!

Laura S
Laura S
Lynchburg, Virginia

Completely spoiled (again)

I don’t think there is anything more that we could have asked for out of this trip. The service and the extraordinary culinary experience we had this time will be a trip we will never forget.

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