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  • Beach Palace
  • Cozumel Palace
  • Isla Mujeres Palace
  • Sun Palace
  • Playacar Palace
  • The Grand at Moon Palace Cancún
  • Moon Palace Cancun
  • Moon Palace Jamaica
  • Le Blanc Spa Resort Cancun
  • Le Blanc Spa Resort Los Cabos
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EVERYTHING YOU’VE EVER WANTED TO KNOW ABOUT PARADISE

There is an electricity that courses through Palace Resorts. We are always on the go to thrill you, pamper you, and exceed your expectations. We are alive, growing and breathing every day. Surpassing your dreams makes it all worth it. Find out everything Palace related here!

On top of our unmatched all-inclusive luxury amenities and service, your resort credit can be used on spa and beauty salon treatments, golf*, tours, romantic dinners, and more. You can find how much Resort Credit applies to your reservation and consult your balance and transactions during your stay by downloading the Palace Resorts or Le Blanc Spa Resorts App.

*Not available at Moon Palace Jamaica.

Our all-inclusive sets the standard by offering provides our guests with unparalleled service and signature amenities. Your visit will include luxurious accommodations, 24-hour room service, unlimited dining at our world-class restaurants, wireless Internet, in-room minibar and liquor dispenser, in-room double whirlpool tubs*, top-shelf drinks at any of our bars and restaurants, CHI hair iron, blow dryer and bath amenities, daily and nightly activities, use of the Flowrider double wave simulator** and much more.

*In-room double whirlpool tubs not available at Moon Palace Jamaica or Le Blanc Spa Resort Los Cabos. 

**Available at Moon Palace Cancun,The Grand at Moon Palace Cancun and Moon Palace Jamaica only.

Yes. You can order room service 24 hours a day. Simply call from your suite and we’ll have anything you order from the menu at your door.

Yes. Free Wi-Fi is available all throughout our resorts and inside every suite.

The only restaurants which require a reservation within Palace Resorts properties are as follows: Oriental restaurants (for Teppanyaki and Hibachi tables); Moon Palace Cancun: Riviera Maya (Yucatecan) and Trattoria (Italian); The Grand at Moon Palace Cancun: JC Steakhouse, Le Château (French), Cielito Lindo (Contemporary Mexican) and Cusco (Peruvian); Playacar Palace: Lahna (Yucatecan), Lumiere at Le Blanc Spa Resort Cancun and Los Cabos. All the others simply require you show up with a healthy appetite!

Reservations can be made upon your arrival at the resort directly with your Palace Vacation Planner from 7:00 am - 6:30 pm or by emailing teetimes@palaceresorts.com. For further information or questions please email recepciongolfmp@palaceresorts.com or contact the golf course reception directly.

Please note that golf is not available at Moon Palace Jamaica.

Reservations for travel dates between Apr. 22nd, 2019 and Dec. 23rd, 2019 - Free cancellation up until 4 days prior to arrival with no penalty. For cancellations made within 3 days of arrival, or no shows, guests will be charged a one-night penalty.

If you are arriving between Dec. 24th, 2019 and Jan. 3rd, 2020, you will be charged 3 nights of your stay at the time of booking. The remaining amount will be charged 20 days prior to your arrival.

Reservations for travel dates between Dec. 24th, 2019 and Jan. 3rd, 2020 - Free cancellation up until 21 days prior to arrival with no penalty. For cancellations made within 20 days of arrival, or no shows, guests will be charged 3 nights of the original stay.

Reservations for travel dates between Jan. 4th, 2020 and Apr. 4th, 2020 - Free cancellation up until 4 days prior to arrival with no penalty. For cancellations made within 3 days of arrival, or no shows, guests will be charged a one-night penalty.

Reservations for travel dates between Apr. 5th, 2020 and Apr. 12th, 2020 - Free cancellation up until 21 days prior to arrival with no penalty. For cancellations made within 20 days of arrival, or no shows, guests will be charged 3 nights of the original stay.

Reservations for travel dates between Apr. 13th, 2020 and Dec. 23rd, 2020 - Free cancellation up until 4 days prior to arrival with no penalty. For cancellations made within 3 days of arrival, or no shows, guests will be charged a one-night penalty.

Early Departure Policy

Reservations for travel dates between Jan. 4th, 2019 and Dec. 23rd, 2019. - For guests who check-out prior to the check-out date on file, there will be a one-night penalty fee added to their bill.

Reservations for travel dates between Dec. 24th, 2019 and Jan. 3rd, 2020. - For guests who check out prior to the check-out date on file, there will be a three-night penalty fee added to their bill.

Reservations for travel dates between Jan. 4th, 2020 and Dec. 23rd, 2020 - For guests who check-out prior to the check-out date on file, there will be a one-night penalty fee added to their bill.

The remaining balance, after the early departure penalty is applied, will be reimbursed within 14-21 business days.

Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Quintana Roo, United Mexican States, without giving effect to any principles or legislation of conflicts of law, and you accept this by using this web site.

Guests staying at Moon Palace Cancun, Beach Palace, Sun Palace, Playacar Palace, Cozumel Palace or Isla Mujeres have the added benefit of complimentary access to all-inclusive facilities at any of these 6 sister resorts (does not include access to Le Blanc Spa Resort Cancun and The Grand at Moon Palace Cancun).

Guests staying at Le Blanc Spa Resort Cancun have complimentary access to the all-inclusive facilities of any of the abovementioned sister resorts and The Grand at Moon Palace Cancun.

Guests staying at The Grand at Moon Palace Cancun have complimentary access to the all-inclusive facilities of any of the abovementioned sister resorts. Not applicable for Le Blanc Spa Resort Cancun (Adults only).

Transportation between resorts is not included.

For your comfort, we are happy to assist you in reserving a deluxe airport transfer (additional cost may apply). Please consult your confirmation to verify if your reservation includes a round-trip airport transfer.

Once you stay at one of our resorts you will be able to visit our sister resorts and enjoy the amenities, restaurants, pools etc. no extra cost.
This benefit does not apply to The Grand & Le Blanc.

You will be able to book tours before arrival using your resort credit by contacting our vacation planner at toursinfo@palaceresorts.com.

A. This nominal fee is important in order for us to be able to compensate our various partners and staff that support the Resort Credit inclusions such as tours, photography and salon services. Much like the tax and gratuity charge we include as part of a guest’s hotel reservation, the Resort Credit fee allows us to cover these incidentals for Resort Credit promotion offerings as well.

To view a detailed list of the excursions we offer (with and without the Resort Credit) please download the "Palace Resorts" app (Apple and Android). There, you will find a detailed description of each excursion, along with menus. You may also reach out to vipvacationplanner@palaceresorts.com for more information.

Please provide Public Relations with details of any allergies you may have as soon as you arrive. They will advise our culinary teams and will provide you with further instructions.

We have a variety of gluten free options at all restaurants at all our resorts. These options are designated with a special symbol in our menus. If you have a gluten-allergy, please let our public relations desk know and they will provide you with further instructions.

If you're booking your reservation through Interval International, an additional fee applies in order to access our all-inclusive features which include unlimited dining in any of our restaurants, 24-hour room service, premium drinks and more signature services and amenities. For information about all- inclusive fees through Interval International, please dial 1-305-925-3094. As a member of Interval International you have exclusive rates.

While gratuities are included with your stay, you may choose to provide additional tip at your convenience.

Depending on how many nights you book, you may be eligible to receive a Resort Credit (total amount depends on your length of stay) that can be used toward tours, spa services, romantic dinners, golf and more. To view our Resort Credit brochure, please visit www.palaceresorts.com/rcbrochure. There you can view full details, along with our terms and conditions, including information about the 16% fee that is charged on all services and products that are rendered with the Resort Credit.

*Please note that golf is not available at Moon Palace Jamaica.

To request cots/rollaway beds, please mention this when making your reservation, and verify this request on arrival at the property. Please note that such requests are subject to availability and cannot be guaranteed.

Medical Service is provided 24 hours all year long [Room Charge]
- Morning 9:00 am to 6:00 pm
Doctor’s office 80 USD, Room 90 USD
- Afternoon
Doctor’s office 90 USD, Room 100 USD

Both currencies are accepted. For your convenience we are able to assist you with exchanging currency at the front desk.

Our resort accommodates physically challenged guests with handicap rooms and wheelchair accessible facilities such as pools, restaurants, grounds, nightclubs and bars.

For dinner, certain restaurants require long pants, collared shirt and shoes, including Le Château (The Grand at Moon Palace Cancun), Bocelli (Beach Palace & Playacar Palace), Turquesa (Cozumel Palace), Arrecifes, Trattoria and Riviera Maya (Moon Palace Cancun), La Gondola (Moon Palace Jamaica), Aurora and La Tratto (Sun Palace), and most of the restaurants at Le Blanc Spa Resort Cancun and Le Blanc Spa Resort Los Cabos. Wet clothes and uncovered swimwear are not allowed at a number of Palace Resorts’ restaurants.

All of our resorts are smoke free, including pool areas. Smoking is only permitted in designated areas.

FOOR MOON PALACE CANCUN

For our guests’ convenience, the complimentary shuttle that transports our guests from lobby-to-lobby runs 24 hours a day, every 15 minutes.

Guests may play mini-golf or rent bikes at no extra cost and are available between 9 a.m. and 5 p.m. Please see the attendant for more information.

We offer babysitting services for an additional fee from a third-party nanny service. To make arrangements, please visit the Public Relations desk during your visit.

If you have food allergies or dietary restrictions, please let the Public Relations desk know as soon as you’ve checked-in. They’ll provide you with further information and options.

Moon Palace is a family friendly resort, therefore, children are welcome in most areas of the resort. We do have a few areas that are adults only, and these include Club Noir and Unique, the Sky Lounge and The Pub.

Moon Palace Cancun is all inclusive resort designed for guests seeking to relax away from the noise of the city, in an atmosphere of luxury that you will relax fully. Just 25 minutes from the beautiful Cancun’s hotel zone, you may be using our exclusive service of Palace rent a car offering through Telemarketing.
You may also reach out to vipvacationplanner@palaceresorts.com for more information.

PALACE RESORTS

Harry S
Harry S
Lee's Summit, Missouri

Amazing Resort!

I have stayed at many very nice hotels, but the Le Blanc Spa Resort is my new favorite. This hotel is indeed worthy of their Five Diamond rating! The overall service at the Le Blanc is EXTRAORDINARY! From the pool servers to the butlers, we never waited for anything!

BJRD
BJRD
Wilmington, North Carolina

Excellent entertainment staff

We spent a week at Beach Palace, Cancun with our family. The entertainment staff kept us busy and entertained all week. Pool volleyball, Zumba and yoga. Trivia games every day and lots of nightly entertainment. Fun for kids and adults.

Tahira R
Tahira R
Bradford, United Kingdom

Fantastic Hotel

It’s the first time we have visited Cancun and stayed at the Sun Palace Hotel, we will definitely be going back again. I couldn’t have asked for a better hotel. It was just truly amazing. The food was great. The hotel staff were so polite and friendly.

Art H
Art H
Bluffton, South Carolina

Moon Palace All Inclusive

Wow! What a week this Is truly a five star resort. If I heard it from one, I heard it from all servers, "Its my pleasure to serve you". The resort's rooms were upscale and the food and food service was five star. We will definitely go back next year.

Lizzieoneill
Lizzieoneill
Altinkum, Turkey

Wow! What a hotel

Amazing, staff are wonderful and the beds are so so comfortable, I'm trying to find out what the mattress is so I buy one! I will definitely be back! Oh and try the Bob Marley cocktails (yeah man).

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