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We look forward to hearing from you, whether you have a question, a suggestion or a comment about your visit to one of our Palace Resorts properties. Use our main reservation line to reserve your accommodations at any Palace Resorts property, or contact the resort directly for questions about that resort’s accommodations or amenities.

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help you?

Contact Us

other ways to get in touch

Members
memberservices@palaceelite.com.mx

Resort Credit-Tour Reservations
toursinfo@palaceresorts.com

Weddings
weddings@palaceresorts.com

Transportation
transfercancun@palaceresorts.com

Interval Members
General Inquiries
1-305-925-3094
Prepay All-Inclusive Fees
1-305-925-3094

Mexico, Central and South America
305 925 3094
palaceresorts@clubreservations.com

Reservations and General Information
info@palaceresorts.com

Group Inquiries
leads@palaceresorts.com

Job Inquiries
capitalhumano@palaceresorts.com

resort direct lines

Extended Office Hours (For resort and flight reservations)

From Mexico: 01 800 272 02 14 | From USA: 1-800-635-1836 | Members: 1-800-346-8225 Others: (305) 374 4752
| Air and Hotel-From USA: 1-800 622 1813



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INTERNATIONAL HOTEL COMPANY, LLC | 8400 NW 33 STREET | SUITE 403 | DORAL, FL 33122

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  • vickyguile

    Brighton

    Family holiday

    The lobby bar is ideal but come an evening the entertainment is on in there which is too loud for others just wanting a quiet drink - there is a Luna lounge which would be better for the entertainment to be on in there and maybe just background music in the lobby bar.

  • Hudson1997

    Kansas City, Missouri

    Paradise

    This was a perfect place for a beach getaway. The hotel is immaculate, food and service was excellent, and lots to do! The only sad part was we only stayed 4 nights. I love the location and easy jaunt over to the sister hotel in Cozemel.

  • 282sarahjanes

    Buckinghamshire, United Kingdom

    Wedding

    Upon arrival we were abit disappointed with confusion at check in but the following morning it was resolved .The rest of the holiday and wedding exceeded all expectations and we will definitely be returning one day.