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Isla Mujeres Palace
Vista Alegre K.M. 4.5 SM
8 Mza. 62
Isla Mujeres, Quintana Roo. Mexico
Directions to Isla Mujeres Palace Resort from the Cancun Airport
Isla Mujeres is an island off the coast of Cancun. Expect the total travel time from Cancun International Airport to Isla Mujeres Palace to be about an hour and a half. We recommend booking a flight with arrival times from 11 a.m. – 6p.m. as this is the ideal time to commute to the island.
Complimentary Sea Transportation to Isla Mujeres Palace
Guests can book their seats in a complementary sea ride to Isla Mujeres Palace for up to 9 guests, including luggage.
All guests are responsible for their own transportation from the airport to Marina Hacienda del Mar Office, Tel: + 52 (998) 880 1070 - Km 1.5 Carretera Puerto Juarez- Punta Sam, Cancun, Mexico 77500. Only the sea ride is complementary.
Please send an email to email@example.com noting the date and time you’ll be arriving at Marina Hacienda del Mar along with your flight itineraries.
Applications to be picked up in the pier, should be sent 24 hours in advance of arrival between 9 am and 6 pm The applications made on the same day will not be permitted or granted.
You must add the pick up in the confirmation document. Guests arriving late are responsible for their own transportation and must be responsible for their stay in Cancun at the same time they will have to reprogram their transfer.
Departures from Cancun: (Marina Hacienda del Mar) 9:00 am – 11:00 am – 1:00 pm - 3:00 pm - 5:00 pm.
Departures from Isla Mujeres pier: 8:00 am – 10:00 am – 12:00 pm - 2:00 pm y 4:00 pm.
Restrictions apply for weddings and groups, because of the maximum capacity of the boat.
Palace Premier and Palace Elite members booking transportation through Elite Transfers and Palace Transfers, these departments are responsible for making reservations directly to the hotel.
If the sea transportation is not able to sail due to weather conditions, maintenance, or any other foreseeable or unforeseeable circumstances, guest is responsible for the ferry tickets and any taxis taken to the property. Guests will be responsible for resubmitting their request for the sea transportation.
Sea transportation does not operate on Wednesdays.
Airport to Puerto Juarez Ferry Terminal
To get to Isla Mujeres you will first need transportation from the airport to the Ultramar Marine Terminal in Puerto Juarez. We highly recommend making travel arrangements upon making your reservation either with Palace Resorts or with your Travel Agent. To arrange transportation with Palace Resorts, please contact firstname.lastname@example.org. (Estimated travel time: 45-60 minutes). If you haven't hired any transportation from the airport to the Marina, they can provide you different pricing options.
There are other ferry operators throughout Cancun that provide service to Isla Mujeres, however the Ultramar service from Puerto Juarez offers the most continuous ferry schedule with minimal wait times.
Ferry Ride to Isla Mujeres
Take the Ultramar ferry from Puerto Juarez to Isla Mujeres. (Estimated transit time: 20 minutes)
Ferry Schedule: Pick-up service from Puerto Juarez is every 30 minutes from 5 a.m. to 8:30 p.m. then hourly from 8:30 p.m. to 11:30 p.m. The last pick-up to Isla Mujeres is at 11:30 p.m.
Taxi to Isla Mujeres Palace from ferry terminal
Once you step off the ferry and onto Isla Mujeres, on the left side of the pier you will find the taxi stop. It is 75 pesos for transportation to Isla Mujeres Palace. (Estimated transit time 15 minutes)
Please make sure to let the driver know that you will be staying at Isla Mujeres PALACE so that the driver knows exactly where to take you.
Getting to Cancun from Isla Mujeres
Take the Ultramar ferry from Isla Mujeres to Puerto Juarez. (Estimated transit time: 20 minutes).
Ferry Schedule: Pick-up service from Isla Mujeres is every 30 minutes from 5:30 a.m. to 9 p.m., then hourly from 9 p.m. to midnight. The last pick-up to Puerto Juarez is at midnight.