In the event that any Palace Resort is directly impacted by a hurricane¹ while your guest are on vacation, we will gladly offer a certificate² for a return stay to the original resort for the number of unused nights³.
Cancellations - If a hurricane watch is issued by the US National Weather Center, any passenger due to travel within 72 hours of the watch will not incur a penalty for cancelling their vacation. Please advise guests who wish to cancel their reservation, to directly contact their travel professional who booked their vacation package.ckage.
No Show - No show penalties will also be waived from the day a hurricane watch is issued by the US National Weather Center, and up to 5 days after normal activities are reinstated at the hotel.
Early departures - In the event of a hurricane threat, guests that are currently on property who wish to depart early may do so without incurring an early penalty and will receive a certificate for the number of unused nights, valid for travel within 1 calendar year of original reserved dates.
Relocations - In the event of a hurricane, guests have the option to transfer their reservation to an alternate Palace Resort destination that is not within the storm’s projected path (except Le Blanc Spa Resort). Rooms will be offered at the same rate based on availability. In the event that rates are lower at the relocating hotel, a credit for the difference will be issued. We cannot guarantee room category & we will not issue return stay if this option is used.
Rescheduling - If guests wish to postpone their vacation and travel at a later date, Palace Resorts will guarantee their original rate for travel within 1 calendar year. Guests wishing to utilize this option must reschedule their trip within 30 days following a storm. Blackout periods may apply. Rate protection will only apply to the number of original nights and number of guests booked. Additional nights or guests will be booked at current applicable rate. No name changes allowed.
¹Policy will go into effect once the US National Weather Center issues a Hurricane Watch to the area and the hurricane directly hits any Palace Resort.
²Certificate will be valid for travel within 1 calendar year of original reserved dates; it is nontransferable, not redeemable for cash. Space is subject to availability and blackout periods may apply.
³ Excludes day of departure, airfare and transfers, no upgraded categories, subject to availability & must be redeemed within one year. Other restrictions may apply.
This policy is for individual travel and groups booked through Tour Operators; it does not apply to groups booked directly with Palace Resorts. Groups contracted directly with Palace Resorts shall refer to their specific contract policies. Airline ticket holders are subject to Airlines’ policies and guidelines.
Policy may be subject to change or may be discontinued without notice.